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      Return Policy
 
Textbooks:
  • A sales slip must be presented.
  • New books must be in their original condition, no marks, highlights or damage. Books that are in less than new condition may not be refunded at used book value. Books packaged in shrink-wrap must be returned in original shrink-wrap.
  • Refunds or exchanges will only be made within 7 days of receipt date.
  • Textbooks purchased 2 weeks prior to the end of the semester are non-refundable.
  • Defective books will be replaced at any time.


General Merchandise:

  • A sales slip must be presented.
  • Merchandise needs to be in the same condition as when purchased, with price tag attached.
  • Merchandise other than textbooks will be accepted for exchange only.
  • Defective merchandise will be replaced.


Nonrefundable Merchandise

  • Test prep materials
  • Lab books with completed or missing experiments
  • Magazines
  • Textbooks with used or opened software
  • Clearance/sale books and sidewalk/in store clearance merchandise
  • Special order software, including Microsoft software


Refunds

  • Cash refunds will be given only for merchandise purchased with cash.
  • Refund for Bank Card Charge Purchase - No cash can be refunded for bank card purchases. The amount of the refund will be credited to the same card used for purchase.
  • WCU Cat Card Purchases - No cash can be refunded for WCU Cat Card purchases. The amount of the refund will be credited to your Cat Cash account.


Textbook Buyback Policy

What affects the buyback value of your textbooks:

  • The instructor has informed the bookstore that the book will be used in future semesters
  • The publisher has not released a new edition of the book.
  • There are a low number of books unsold from last semester already in the bookstore.
  • The books is in good condition, including CD's and DVD's

The following items are NOT included in the buyback:

  • Study Guides
  • Lab Manuals
  • Old Editions
  • Software
  • Complimentary Copies
  • Customized Class Packets
  • Books with Perforated Pages
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