It appears that your browser does not support JavaScript, or you have it disabled. This site is best viewed with JavaScript enabled. If JavaScript or cookies are disabled in your browser, please enable them and then reload this page.
Skip to main content

Merchandise Return Policy

Requirements

  • A sales slip must be presented.
  • Merchandise needs to be in the same condition as when purchased, with price tag attached.
  • Merchandise other than textbooks will be accepted for exchange only.
  • Defective merchandise will be replaced.

Nonrefundable Merchandise

  • Test prep materials
  • Lab books with completed or missing experiments
  • Magazines
  • Textbooks with used or opened software
  • Clearance/sale books and sidewalk/in store clearance merchandise
  • Special order software, including Microsoft software

Refunds

  • Cash refunds will be given only for merchandise purchased with cash.
  • Refund for Bank Card Charge Purchase - No cash can be refunded for bank card purchases. The amount of the refund will be credited to the same card used for purchase.
  • WCU Cat Card Purchases - No cash can be refunded for WCU Cat Card purchases. The amount of the refund will be credited to your Cat Cash account.

© Western Carolina University 2019

Privacy and Disclaimer
I.1.B