Merchandise Return Policy

Merchandise Return Form (click here)

Requirements

• A sales slip must be presented.
• Merchandise needs to be in the same condition as when purchased, with price tag attached.
• Merchandise other than textbooks will be accepted for exchange only.
• Defective merchandise will be replaced.

Nonrefundable Merchandise

• Test prep materials
• Lab books with completed or missing experiments
• Textbooks with used or opened software
• Clearance/sale books and sidewalk/in store clearance merchandise

Refunds

• Cash refunds will be given only for merchandise purchased with cash.
• Refund for Bank Card Charge Purchase - No cash can be refunded for bank card purchases. The amount of the refund will be credited to the same card used for purchase.
• WCU Cat Card Purchases - No cash can be refunded for WCU Cat Card purchases. The amount of the refund will be credited to your Cat Cash account.