Merchandise Return Policy
Merchandise Return Form (click here)
- A sales slip must be presented.
- Merchandise needs to be in the same condition as when purchased, with price tag attached.
- Merchandise other than textbooks will be accepted for exchange only.
- Defective merchandise will be replaced.
- Test prep materials
- Lab books with completed or missing experiments
- Textbooks with used or opened software
- Clearance/sale books and sidewalk/in store clearance merchandise
- Cash refunds will be given only for merchandise purchased with cash.
- Refund for Bank Card Charge Purchase - No cash can be refunded for bank card purchases. The amount of the refund will be credited to the same card used for purchase.
- WCU Cat Card Purchases - No cash can be refunded for WCU Cat Card purchases. The amount of the refund will be credited to your Cat Cash account.