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Merchandise Return Policy

Merchandise Return Form (click here)


  • A sales slip must be presented.
  • Merchandise needs to be in the same condition as when purchased, with a price tag attached.
  • Merchandise other than textbooks will be accepted for exchange only.
  • Defective merchandise will be replaced.

Nonrefundable Merchandise

  • Test prep materials
  • Lab books with completed or missing experiments
  • Textbooks with used or opened software
  • Clearance/sale books and sidewalk/in store clearance merchandise


  • Cash Purchase: Cash refunds will be given only for merchandise purchased with cash.
  • Bank Card Charge Purchase: No cash can be refunded for bank card purchases. The amount of the refund will be credited to the same card used for purchases.
  • WCU Cat Card Purchases: No cash can be refunded for WCU Cat Card purchases. The amount of the refund will be credited to your Cat Cash account.
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